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Frequently Asked Questions
Shipping
Shipping destinations:
- Currently, we are only shipping within the United States.
Shipping times:
- Please allow 10-14 days for your order to arrive.
- Shipping time might vary depending on Covid-19, extreme weather, unforeseen carrier delays and other factors.
Shipping cost:
- Currently, we are offering free shipping on all orders
Payments
You can select your preferred payment method at checkout.
- We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
- We also offer Shop Pay which will allow you to pay in full at checkout, in 4 equal installments or monthly payments. You cannot adjust the price range available for Shop Pay Installments.
- Shop Pay Installments four biweekly, interest free payments have the option to pay for orders between $50 and $1,000 USD including discounts, shipping and taxes.
- Shop Pay monthly payments for orders between $150 and $17,500 USD
- Monthly installment orders are interest-bearing and may be paid in three, six or 12 months depending on purchase amount.
- To use Shop Pay installments, your shipping address needs to be in the United States.
- Note that additional exchange fee may apply if your currency is other than US dollars.
Returns and Refunds
Your satisfaction is important to us.
Return Policy For Watches:
- 14-day Return Policy starts the day item was received.
- To be eligible for a return, goods must be unused, undamaged and accompanied by proof of purchase. All tags and stickers must be present an untampered.
- For returns, please email us at contact@brunoknox.com with the subject 'Returns' and include your order number, name and the reason for the return.
- Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
- We will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
- If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card 5-10 business days.
Return Policy For Apparel:
- Due to products being made to order, we do not accept returns or size/color exchanges.
- If your product arrives damaged or defective please email us at contact@brunoknox.com with the subject 'Damage' and include your order number, name and the reason for the return. Photographic proof may be required. A request for replacement or refund will need to be received within 30 days of the delivery.
- If your order is returned due to carrier error or invalid address we will reship order.
Warranty and Quality
- Each BRUNOKNOX timepiece comes with a 2 year international warranty. Warranty does not cover battery, crystal or watch band.
- Each BRUNOKNOX timepiece is 100% Swiss Made. All parts and movements are manufactured and assembled in Switzerland.
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