Search FAQ's

Shipping destinations:

• Currently, we are only shipping within the United States.

Shipping times:

• Please allow 10-14 days for your order to arrive.
• Shipping time might vary depending on Covid-19, extreme weather, unforeseen carrier delays and other factors.

Shipping cost:

• Currently, we are offering free shipping on all orders

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
• We also offer Shop Pay which will allow you to pay in full at checkout, in 4 equal installments or monthly payments. You cannot adjust the price range available for Shop Pay Installments. 
•  Shop Pay Installments four biweekly, interest free payments have the option to pay for orders between $50 and $1,000 USD including discounts, shipping and taxes.
• Shop Pay monthly payments for orders between $150 and $17,500 USD
• Monthly installment orders are interest-bearing and may be paid in three, six or 12 months depending on purchase amount.
• To use Shop Pay installments, your shipping address needs to be in the United States.
• Note that additional exchange fee may apply if your currency is other than US dollars.

Your satisfaction is important to us.

Return Policy For Watches:

• 14-day Return Policy starts the day item was received.
• To be eligible for a return, goods must be unused, undamaged and accompanied by proof of purchase.  All tags and stickers must be present an untampered.
• For returns, please email us at contact@brunoknox.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• We will send you a return shipping label, as well as instructions on how and where to send your package.  Items sent back to us without first requesting a return will not be accepted.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card 5-10 business days.

Return Policy For Apparel:

• Due to products being made to order, we do not accept returns or size/color exchanges.
• If your product arrives damaged or defective please email us at contact@brunoknox.com with the subject 'Damage' and include your order number, name and the reason for the return. Photographic proof may be required. A request for replacement or refund will need to be received within 30 days of the delivery.
• If your order is returned due to carrier error or invalid address we will reship order.

• Each BRUNOKNOX timepiece comes with a 2 year international warranty.  Warranty does not cover battery, crystal or watch band.

• Each BRUNOKNOX timepiece is 100% Swiss Made.  All parts and movements are manufactured and assembled in Switzerland.